The Etiquette Edge: The Unspoken Rules for Business Success
Author: Beverly Langford
Amacom: 2005
Etiquette covers a wide range of "people skills" that are critical to success at most levels of an organization.
- Twenty-First Century Manners
- Credibility: Creating it and Keeping It
- Develop Gratitude
- Unspoken Messages
- Harsh Language
- Some Things are Better Left Unsaid
- Giving Compliments that Count
- Developing Your Ability to Listen
- Cell Phones
- Travel Courtesy
- Interview Stress
- The New Job
- Working with Colleagues
- Using the Telephone Productively
- Dress Code Confusion
- Personality Problems
- Coping with Enemies
- Balancing Professional and Personal
- How to Leave a Job
- The Social Side of Business
- Dining
- Getting Noticed
- The Gender Gap
- Complaining without Carping
- Apologizing
- Delivering Unwelcome Information
- Confrontation and Conflict
- Dealing with Tragedy and Death
- Citizenship in the Global Village