New Rules of Business Etiquette

Author: Judith Bowman
Career Press, 2007

The author explores the value of etiquette as a means of gaining personal advantage over others. This sounds - and perhaps is - reprehensible as a motivation, but if you strip away the intention, some of the advice is sound.

  1. Little Things Mean a Lot
  2. Introductions
  3. Small Talk
  4. Networking
  5. Telephone Skills
  6. E-mail
  7. Dining Skills
  8. Presentations
  9. The Meeting
  10. Gender Issues
  11. Attire
  12. Business Cards
  13. Travel and International Etiquette