Introductions
Social introductions are simple: you say the name of the most important individual (generally, in terms of age, gender, or standing) first and introduce the less important one to them, and mention something they have in common.
Business introductions require a bit more attention. It still follows the same pattern: say the name of the more important or senior person, then "may I introduce to you" the other individual, then offer something that will facilitate conversation between them.
As a convention, this formal introduction gives them one another's names, help them to understand the social dynamic between them, and gives them a "seed" for conversation so that they don't merely stand there stammering (and indicates to them the reason you felt they should be introduced).
Determining who is the most "important" is often facilitated by rank in the workplace. Some nuances:
- If two individuals are equal in rank and gender, the elder is treated as senior. If they are of different genders, the female.
- A customer outranks everyone, even the CEO
- An outsider with a title (such as an elected official or clergyman) is treated as the more important
- An outsider, even a family member or a spouse, is less important than any business contact (in the business environment, or company functions)
In some situations, formal titles are use with names ("Dr." or "Mr."). if you wish to tell a bit more about roles, do so after the introduction by name to prevent the names from being forgotten (A, meet B. A is this, B is that).
When being introduced, the most important thing is to remember the name, and associate it with the person so that you will remember it. It is also helpful to use their name immediately ("Pleased to meet you, Name") - it is a mnemonic device, and creates a positive impression. You may also wish to use it again in parting.
There are also a few key physical moves for introductions:
- Stand to the right of the person you are introducing - no reason, other than it's a simple matter of protocol
- When introduced, be the first to offer your hand - it shows enthusiasm and is a method of exerting control in making a first impression.
- Stand for an introduction (never remain seated), and ensure taht there is no barrier between yourself and the other person (for example, walk around your desk rather than shaking hands across it)
- Unless you're the Queen of England, remove your glove
It is not considered rude to request an introduction - in fact, it is standard protocol. In some instances, no third-party is present to facilitate the introduction, and you must introduce yourself. In general, do not interrupt them if they are engaged, though it is acceptable to tear them away if they are "stuck" in a conversation with a boor.
The author also lists some challenges:
If you've forgotten someone's name, it's acceptable to admit as much (cautiously, as it may be interpreted as being a sign you don't consider them to be important), you might ask another person to refresh your memory, wait and see if you catch it in conversation, "set up" another person to introduce themselves to this person in earshot. Likewise, if someone has forgotten your name, be gracious and don't ad to the embarrassment.
If you find yourself standing to the left of someone, maneuver yourself to their right, as subtly as possible. Even if it seems a bit awkward, it's ultimately proper to reposition yourself to make an introduction.
If you discover the people you are introducing already know one another, do not make the introduction, even if this means breaking off in mid-sentence.
If there is a dignitary whom you are uncertain how to introduce, it is entirely appropriate (and preferable) to ask them "how do you prefer to be addressed and introduced?" rather than guessing at it.
If you are introducing an individual to as group, introduce them to each member of the group. If the shoe is on the other foot, and the person making the introduction neglects you, then introduce yourself at your earliest opportunity.
Do not use a person's first name unless they have invited you to do so. If they have a title, ask how they prefer to be addressed rather than guessing, unless it's something standard (doctor).
Other notes:
When wearing name badges, place yours in a visible location where it is not inconvenient or inappropriate for another person to look.