Reading Notes: Articles
These are study notes on articles, booklets, and even some book-length works that could be summarized in a single, short page. They are online here for my own own research and reference purposes. There's a disclaimer with more information on the nature of these notes.
- Agile: An Executive Guide
- Jamie Lynn Cooke (IT Governance: 2011)
- A booklet that provides a brief overview of the "agile" approach to software development and project management.
- Buyer Behaviour
- Frank Atkinson (Ventus: 2010)
- This booklet wanders through a few topics pertaining to salesmanship: considering the personality, motivation, and negotiation styles of consumers.
- Contemporary Issues in Ethics and Information Technology
- Robert A. Schultz (IGI: 2006)
- A discussion of "practical ethics" (in the sense of social contract) as applied to the information technology industry.
- Corporate Politics for IT Managers
- Keith Patching and Robina Chatham (Butterworth-Heinemann: 2000)
- An explanation of the positive value of corporate politics for IT managers, who are presumed to be disdainful of the topic.
- Customer Experience Conference Notes
- Various Speakers (May 2013)
- A transcriptions of notes that I took at a conference in May 2013, which covered a range of topics related to customer experience.
- Customer Relationship Management
- Roger Baran, Christoher Zerres, and Michael Zerres (June 2010)
- This article provides a brief overview of the current state of customer relationship management.
- Defensive Design for the Web
- Matther Linderman and Jason Fried (New Riders Press: 2004)
- Introduces the concept of defensive design: planning for contingencies where things do not go as planned.
- Defense of Usury
- Jeremy Bentham (Payne and Foss: 1787)
- A collection of letters between Bentham and a person (or persons) who are opposed to the practice of collecting interest (beyond a certain point) on borrowed monies, defending the practice.
- Designer-SME Collaboration
- Nathan Eckel (ASTD: 2010)
- This booklet coaches instructional designers in establishing and maintaining a positive working relationship with subject matter experts.
- A Discourse on Trade
- Nicholas Barbon (Milbourn: 1690)
- Writted during the early phases of the Industrial Revolution, this pamphlet considers the basic functions of trade.
- Emotional Intelligence
- Sean McPheat (Ventus: 2010)
- This booklet provides an overview of an emerging methodology that maintains human emotion can be analyzed and leveraged to achieve personal and organizational goals.
- Happy
- Roko Belic (Wadi Rum: 2001)
- Notes from a documentary film that explores psychological and sociological perspectives of the emotion of happiness.
- How to Motivate Creative People
- Mark McGuinness (Creative Commons: 2009)
- A booklet that considers how principles of motivation must be adapted to problem-solving knowledge workers.
- Introduction to Mobile Advertising
- Lawrence Harte (Althos: 2008)
- Presents information about advertising targeted to mobile devices.
- The Laws of Simplicity
- John Maeda (MIT Press: 2006)
- Ten principles that are geared toward eliminating the unnecessary complexity and clutter in product design.
- Learning from Customer Defection
- Frederick Reichheld
- While companies have a vague sense that customer loyalty is important, few recognize the impact of defection, or have effective methods and metrics to address the phenomenon.
- Media and Cultural Theory
- Stephen Hill and Bevis Fenner (Ventus: 2010)
- A survey of the development of media and cultural theory that examines various philosophies of media
- Mobile Learning
- Lorrie Lykins (ASTD: 2010)
- A brief overview of the potential of mobile devices to serve as a platform for delivering "learning" experiences - including training and follow-on instructional and informational support.
- Reflections on the Formation and Distribution of Wealth
- Anne R.J. Turgot (E. Spragg: 1774)
- Published a few years before Adam Smith's work on the topic, Turgot's pamphlet explores many of the same concepts about the basics of economics.
- Resolving Conflict
- A "report" that discusses, at a very high level, the nature of conflict and provides strategies and advice for constructive resolution.
- Section 508
- A close reading of section 508 of the Rehabilitation Act, which pertains to accessibility of government-owned media resources.
- Strategic Management
- Neil Ritson (Ventus: 2008)
- An overview of topics in strategic management. Due to its brevity, it lacks much detail and seems a bit random, but it's a good overview nonetheless.
- Traits of a Jackass Manager
- Charles A. Sennewald (Butterworth-Heinemann: 2012)
- A booklet taht listsnegative behaviors that, while obviously damaging to staff and the firm, are still widespread.