Working the Crowd: Social Media Marketing for Business
Author: Eileen Brown
BCS: 2010 
- Why Do We Want A Social Media Strategy?
 - The New Way of Communicating
 - Your Social Media Success Plan
 - The Tools of the New Web
 - Networks
 - The Online Brand
 - Brand Impact and Brand Success
 - Connections and Reputation
 - Discovery
 - Scaling Networks
 - Relationships and Engagement
 - Amplifying Your Message
 - Where Is It All Going?